Rubbish Clearance Kentish Town Privacy Policy

This Privacy Policy explains how Rubbish Clearance Kentish Town collects, uses, stores and shares personal data relating to our customers in Kentish Town and the surrounding area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our rubbish clearance, waste removal or related services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all Rubbish Clearance Kentish Town customers and prospective customers in our service area, including people who contact us by telephone, email, contact form, or in person to request a quotation, make a booking, or ask for information about our services.

Who we are and how to contact us

Rubbish Clearance Kentish Town is a waste removal service operating in Kentish Town and neighbouring areas. We are the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

If you have any questions or concerns about how we handle your data, or if you wish to exercise any of your privacy rights, you can contact us using the details provided on our usual communication channels. When you contact us, we may ask you to confirm your identity before we respond, to help protect your information.

What personal data we collect

We only collect the personal data that we need in order to provide our services, manage our business, and comply with our legal obligations. The types of personal data we may collect include:

Identification and contact details, such as your name, address, email address, telephone number, and in some cases the name of your business or organisation.

Service-related information, such as property access instructions, preferred contact methods, details of the waste to be collected, before and after job notes, job reference numbers, invoices and receipts.

Communication records, such as emails, telephone call notes, messages you send through contact forms, and any feedback or complaints you submit.

Payment information, such as records of payments received, partial card details as displayed on receipts, or bank transfer references. We do not store full card numbers or full security codes; where card processing services are used, they process the card details securely on our behalf.

Technical and usage data, where relevant, such as your IP address, browser type, date and time of access, and pages visited on our website. This is used mainly for security, performance monitoring and service improvement.

How we collect personal data

We may collect your data in the following ways:

Directly from you when you contact us by phone, email, contact form, messaging service or in person to ask for a quote, make a booking or request customer support.

When we provide services at your property, including recording job details, reasons for any delays or issues, and information needed to complete the service safely and effectively.

Automatically when you visit our website, through basic logs and similar technologies that record technical information about your visit.

From third parties, where lawful and relevant, such as referral partners, business directories, or estate and letting agents who help arrange collections on your behalf. In such cases, we treat data received from third parties in line with this Privacy Policy.

Lawful basis for processing your data

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the situation, the lawful basis will usually be one or more of the following:

Contract: We process your data when it is necessary to enter into a contract with you or to perform a contract, for example to provide a quotation, arrange a booking, carry out a rubbish clearance, issue invoices and receipts, and manage your account.

Legal obligation: We process your data when it is necessary to comply with our legal obligations, such as tax and accounting requirements, waste transfer and disposal record keeping, and responding to lawful requests from authorities.

Legitimate interests: We may process your data when it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include improving our services, managing our relationship with you, preventing fraud, ensuring the security of our website and systems, and maintaining appropriate business records.

Consent: In some limited cases, we may rely on your consent, for example where you explicitly agree to receive certain types of marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using our usual contact details.

How we use your personal data

We may use your personal data for the following purposes:

To respond to enquiries, provide quotations, and discuss your rubbish clearance needs.

To schedule, deliver and manage waste removal and related services at your property.

To create and maintain customer records, including job histories and invoices.

To process payments and manage any refunds or billing queries.

To communicate with you about bookings, changes to appointments, service updates or important information relating to your account.

To manage complaints, disputes and claims, and to provide customer support.

To comply with our legal and regulatory obligations, including waste disposal and record-keeping obligations.

To monitor, maintain and improve our website, services and internal processes.

To send, where lawful, limited marketing or service information that we believe may be of interest to you. You can opt out of marketing communications at any time.

Data sharing and processors

We do not sell your personal data. However, we may share your data with trusted third parties who act as data processors or independent controllers, where this is necessary for the purposes described in this Privacy Policy.

Data processors are third parties who process personal data on our behalf and only in accordance with our instructions. These may include:

Payment processing providers who handle card or online payments securely.

IT and hosting providers who support our website, email and data storage systems.

Customer management or job management software providers whom we use to store and organise booking information.

Accountants and professional advisers who help us meet our legal and financial obligations.

We ensure that our data processors are bound by appropriate data protection obligations, including confidentiality, security and restrictions on the use of personal data.

We may also share your data with third parties acting as independent controllers where required by law or where necessary to protect our rights or the rights of others. Examples include law enforcement authorities, regulators, insurers, and waste disposal facilities that require customer-related information for legal or auditing purposes.

International transfers

Where any of our service providers or systems store or access data outside the United Kingdom, we will take steps to ensure that appropriate safeguards are in place, such as using countries with an adequacy decision or putting standard contractual clauses or equivalent protections in place. Details of such safeguards can be provided on request where relevant.

Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet our legal, accounting and reporting obligations.

In general, records of jobs, invoices and supporting information will be kept for a period consistent with tax and accounting requirements, which is usually up to six years from the end of the relevant financial year. Communication records and enquiries that do not lead to a job may be retained for a shorter period, typically up to two years, unless a longer period is needed for legal reasons.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be used to identify you.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Kentish Town customers in our service area, subject to certain legal conditions and exemptions. Your rights include:

Right of access: You can request a copy of the personal data we hold about you, together with information about how we use it.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You can ask us to restrict the use of your data in certain situations, such as while we are checking its accuracy or considering an objection you have raised.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have an absolute right to object to direct marketing.

Right to data portability: Where our processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format, or to request that we transmit it directly to another controller where technically feasible.

To exercise any of your rights, please contact us using our normal contact details. We may ask you to provide information to confirm your identity before we act on your request. We aim to respond within one month, or within any extended period permitted by law where the request is complex.

Complaints

If you are unhappy with how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do so can be found through official government and regulatory information sources.

Security measures

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage solutions, staff awareness and procedures designed to limit access to personal data to those who need it for legitimate business purposes.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or privacy practices. Any changes will be posted in the latest version of this policy. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use your personal data.