Rubbish Clearance Kentish Town Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Kentish Town provides rubbish removal and waste collection services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use our services. You should read them carefully before placing any booking for rubbish clearance or related services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, company or organisation that requests or receives our services.

Services means rubbish clearance, waste collection, waste removal, loading, transportation and disposal, together with any related services agreed in writing.

Premises means the property, building, land or location where the Services are to be carried out.

Waste means the items, materials, rubbish and refuse that the Customer has asked us to remove and that we have agreed to collect.

Quotation means a price estimate given to the Customer for the provision of Services, whether given in writing, by telephone or electronically.

2. Scope of Services

We provide rubbish clearance and waste collection services within our operating area, including the loading, removal and transportation of Waste from the Premises to an authorised disposal or recycling facility. The exact scope of the Services will be as described in our Quotation and any subsequent written confirmation.

We reserve the right to decline to provide Services for any Waste that we reasonably believe to be hazardous, prohibited, unlawful, incorrectly described, or outside the scope of our licence or competence. Where possible, we will advise you of alternative arrangements for such Waste, but we are under no obligation to do so.

3. Booking Process

Bookings for rubbish clearance and waste collection may be made by telephone or electronically. When you contact us, you will be asked to provide details of the Premises, access arrangements, the approximate volume and nature of the Waste, and your preferred date and time for collection.

Any Quotation given before arrival at the Premises is an estimate only and may be revised once our operatives have inspected the Waste and access conditions. A booking is not considered accepted until we have confirmed it and provided a scheduled date or time window for the Services.

By making a booking, you warrant that you are the owner of the Premises or have the necessary authority to arrange for the Waste to be removed, and that the Waste to be collected belongs to you or has been lawfully placed under your control.

4. Access and Customer Obligations

The Customer must ensure that our operatives have safe, suitable and timely access to the Premises at the agreed time. This includes arranging for parking where required and ensuring that any necessary permissions, permits or passes are in place.

The Customer must ensure that the Waste intended for collection is clearly identified, segregated where reasonably necessary, and not mixed with items that the Customer does not intend to dispose of. We are not responsible for removing items that we reasonably believe have been set aside to be taken as Waste.

The Customer must provide any relevant information about the Premises and the Waste that could affect the safety or practicality of the Services, including but not limited to difficult access routes, restricted spaces, heavy items, or any potentially hazardous materials.

5. Quotations and Pricing

Unless stated otherwise, all prices are quoted in pounds sterling and are exclusive of any applicable taxes that may be charged in addition. Quotations are based on the information provided at the time of booking, including estimates of volume, weight, labour required and access conditions.

If, upon arrival, we find that the Waste volume or type differs from that described, or access is more difficult than indicated, we may adjust the Quotation to reflect the additional time, labour or disposal costs. Any revised price will be explained to you before we commence work, and you will have the opportunity to accept or decline the revised price.

Where pricing is based on volume or load space, our operatives will make a reasonable assessment of the amount of space used. Their assessment will be final unless there is an obvious error.

6. Payments

Payment for our Services is due on completion of the work, unless otherwise agreed in writing prior to the booking. We may accept payment by cash, card, bank transfer or other methods that we notify to you from time to time.

For commercial Customers or larger bookings, we may require a deposit or prepayment before attending the Premises. We reserve the right to withhold or discontinue Services if payment is not made in accordance with these Terms and Conditions.

Where we issue an invoice, payment must be made within the period stated on the invoice. If no period is stated, payment must be made within 7 days of the invoice date. We reserve the right to charge interest and reasonable recovery costs on overdue sums in accordance with applicable UK law.

7. Cancellations and Changes

If you wish to cancel or change a booking, you should contact us as soon as possible. We will use reasonable efforts to accommodate changes to booking dates or times, but this will depend on operational availability.

For standard bookings, you may cancel without charge if you provide at least 24 hours notice before the scheduled arrival time. If you cancel with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover our administration and scheduling costs.

If our operatives attend the Premises at the agreed time and are unable to carry out the Services due to lack of access, incorrect address, or other reasons within the Customers control, we may treat the booking as cancelled and charge a call-out or cancellation fee.

8. Service Times and Delays

Any arrival times or time windows given are estimates and are not guaranteed. While we aim to attend within the agreed period, factors beyond our control, including traffic, weather, road closures or operational issues, may cause delays.

We will make reasonable efforts to inform you of any significant delays or to rearrange the booking where necessary. We will not be liable for any loss, damage or inconvenience arising from a delay or failure to attend at the estimated time, provided we have acted with reasonable care and skill.

9. Waste Types and Regulations

All Waste collected will be handled, transported and disposed of in accordance with applicable UK waste management legislation and duty of care requirements. We are committed to lawful and responsible disposal, including reuse and recycling where reasonably practicable.

The Customer is responsible for accurately describing the nature of the Waste and for ensuring that no prohibited items are included. Prohibited or restricted items may include, but are not limited to, asbestos, certain chemicals, solvents, oils, gas bottles, clinical or medical waste, and any material classed as hazardous or requiring special handling under law.

If our operatives discover, or reasonably suspect, that the Waste includes prohibited or hazardous items, we may refuse to remove those items, cancel the booking in whole or in part, or adjust the price to account for additional handling and disposal costs. The Customer remains responsible for any unlawful placement of Waste or breach of waste regulations.

10. Title and Risk

Ownership of the Waste passes to us once it has been loaded onto our vehicle and full payment has been made. Until that time, the Waste remains the property and responsibility of the Customer.

Risk of loss or damage to the Waste transfers to us once it has been safely loaded onto our vehicle. We are not responsible for any Waste left at the Premises that we have not agreed to remove.

11. Damage to Property

Our operatives will take reasonable care when carrying out the Services. However, the Customer acknowledges that the removal of heavy or bulky items, or work in confined or difficult spaces, carries a risk of minor damage such as scuffs, scrapes or marks to walls, floors, door frames or other fixtures.

The Customer should take reasonable steps to protect any areas or items of particular sensitivity before our arrival. We will not be liable for minor cosmetic damage that is proportionate to the nature of the work being undertaken, provided we have acted with reasonable care and skill.

Any claim for significant damage must be reported to us in writing as soon as reasonably practicable, and in any event within 48 hours of completion of the Services. We may require photographs, evidence and access to the Premises to investigate any claim.

12. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the paragraph above, our total liability to the Customer arising out of or in connection with the provision of Services, whether in contract, tort including negligence, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.

We will not be liable for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss or damage arising out of or in connection with the Services or these Terms and Conditions.

13. Customer Indemnity

The Customer agrees to indemnify and keep indemnified Rubbish Clearance Kentish Town, its employees and agents against all claims, losses, liabilities, costs and expenses arising from:

a. Any breach by the Customer of these Terms and Conditions.

b. Any inaccurate or incomplete information provided about the Premises or the Waste.

c. Any unlawful or improper placement, storage or description of Waste by the Customer.

14. Complaints

If you are dissatisfied with any aspect of our rubbish clearance or waste collection services, you should raise the issue as soon as possible with our office. We take complaints seriously and will investigate them promptly and fairly.

To assist our investigation, you may be asked to provide details of the booking, the date and time of service, the names of any operatives involved and any supporting evidence. We will aim to respond within a reasonable timeframe and, where appropriate, take corrective action.

15. Data Protection and Privacy

We collect and process personal data about Customers only to the extent necessary to accept bookings, deliver Services, manage payments and handle enquiries or complaints. Such data may include contact details, address information and service history.

We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties other than as required to provide the Services, to comply with legal obligations, or with your consent.

16. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, industrial disputes, breakdowns, or acts of government or public authorities.

In such circumstances, we may suspend the Services for the duration of the event or cancel the booking without liability, but we will seek to reschedule where reasonably possible.

17. Variations to Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or our operational procedures. The version in force at the time of your booking will apply to the Services provided under that booking.

Any changes will generally be published or made available on request. Your continued use of our Services after any change takes effect will constitute your acceptance of the updated Terms and Conditions.

18. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

20. Entire Agreement

These Terms and Conditions, together with any written Quotation or confirmation of booking, constitute the entire agreement between Rubbish Clearance Kentish Town and the Customer in relation to the provision of rubbish clearance and waste collection services. They supersede any prior discussions, correspondence or understandings, whether written or oral, relating to the same subject matter.

No variation of this agreement shall be effective unless it is made in writing and agreed by both parties or confirmed by us in writing.

21. Contact Details

If you have any questions about these Terms and Conditions, or wish to discuss a booking, payment, cancellation, complaint or other matter relating to our rubbish clearance and waste collection services, please contact our office using the contact details provided on our standard customer communications.